Complaints Procedure

Bikelawyer is committed to high quality advice and client care. If you are in any way dissatisfied with our services, or about your bill, or have any suggestions as to how our service to you could be improved, please contact in the first instance Andrew Campbell.

If he cannot resolve the matter to your satisfaction please then request a copy of our formal complaints procedure. If you are not satisfied with the response you receive from us, you may contact the Legal Ombudsman using the following contact details. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision on your complaint but for further information, you should contact the Legal Ombudsman on: 0300 555 0333 or at www.legalombudsman.org.uk. Email: enquiries@legalombudsman.org.uk International: +44 121 245 3050 Minicom: 0300 555 1777.You should contact the Legal Ombudsman if you have exhausted our own complaints service.